Shipping & Returns Policy

Thank you for shopping at Elysian Pieces. We are dedicated to delivering our beautiful, artisan jewellery pieces to you in perfect condition and a timely manner.

Please find our shipping and returns guidelines below.

 

 

1. Shipping Policy

 

UK Delivery Rates & Timing

• Standard Shipping: Complimentary (Free) on all orders across the United Kingdom. Delivery typically takes [Inserir dias, ex: 2-4] business days via tracked service.

• Express Shipping: £[Inserir valor, ex: 4.99]. Delivery typically takes [Inserir dias, ex: 1-2] business days for orders placed before [Inserir horário, ex: 2pm] Monday to Friday.

 

Order Processing

• Orders are processed and dispatched within [Inserir prazo, ex: 1-2] business days (excluding weekends and UK bank holidays).

• Once your package is shipped, you will receive a confirmation email containing your tracking link.

 

Delivery Notes

Please ensure your shipping address is correct at checkout. Elysian Pieces is not responsible for orders delivered to incorrect addresses provided by the customer.

 

 

2. Returns & Exchanges Policy

We want you to love your Elysian Pieces jewellery. However, if you are not entirely satisfied with your purchase, we are here to help.

 

The 14-Day Return Window

In accordance with UK consumer regulations, you have 14 days from the date you receive your item to request a return or an exchange.

 

Return Conditions

To be eligible for a return, your jewellery piece must meet the following criteria:

• It must be unworn, undamaged, and in the same pristine condition that you received it.

• It must be in its original packaging, including any gift boxes, pouches, and certificates.

 

Exclusions (Non-Returnable Items)

• Earrings: For hygiene reasons, we cannot accept returns or exchanges on any earrings unless they are faulty.

• Custom or Personalised Pieces: Items made to order cannot be returned.

 

 

3. How to Process a Return

1. Contact our customer care team at [Inserir Email, ex: support@elysianpieces.co.uk] with your order number and the reason for the return.

2. Our team will provide you with the return instructions and the return shipping address.

3. Pack the item securely in its original packaging. We highly recommend using a tracked postage service, as we cannot guarantee that we will receive your returned item.

4. Note: Customers are responsible for paying their own return shipping costs, unless the item arrived damaged or faulty.

 

 

4. Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your item and approve or reject your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [Inserir dias, ex: 5-7] business days.

 

 

5. Damaged or Faulty Items

If your jewellery arrives damaged or if you receive the wrong item, please contact us immediately at [Inserir Email] with photos of the issue. We will arrange a replacement or a full refund, including any return shipping costs, as a priority.